Communication with casualties

Communication with casualties

• Be honest about their condition
• Be careful of what you say which could distress them further
• Maintain eye contact when talking to them, and be aware of your body language
• Take your time when talking to them
• Allow your casualty to explain how they are feeling if they are able to
• Avoid medical terms that they may not understand

Bystanders

A bystander can be of real benefit to you so always ask for help.

A bystander can support you by:

• Phoning the emergency services
• Getting a first aid kit and defibrillator (AED)
• Managing crowds and traffic
• Consoling relatives and friends
• Helping you provide first aid if they are trained to do so