Regulatory information

As you are embarking on a regulated qualification there are policies that you need to be aware of that can assist you in the completion of this course. Please see below for the relevant policies and information:

FAA REASONABLE ADJUSTMENT AND SPECIAL CONSIDERATION POLICY

A reasonable adjustment can be granted to someone who has a disability, medical condition or learning need that may affect them during the assessment. For example, assistance could be given with reading or writing.

For some qualifications, such as first aid, the assessment includes the demonstration of practical competence and it may not be possible to grant a reasonable adjustment. You must be able to get to the floor unaided and successfully demonstrate all required elements of the practical assessment on your own, with the casualty on the floor, as in a real-life situation.

If someone has a temporary injury affecting their ability to demonstrate all required practical competence during assessment, a special consideration can be granted by deferring the assessment.

At the start of the classroom-based part of the course you will be asked to complete the FAA Learner Registration Form and be able to request a reasonable adjustment if required.  If you have any concerns beforehand please contact your trainer/assessor.

FAA ENQUIRIES AND COMPLAINTS POLICY and FAA APPEALS POLICY

If you are unhappy with any aspect of the course you should, in the first instance, take up the matter with the trainer/assessor or the FAA centre. If this is not possible, or if you would prefer not to, you can refer the matter to First Aid Awards, Endeavour House, Central Treviscoe, St. Austell PL26 7QP. Telephone: 03458 333999 or email: enquiries@firstaidawards.com.

The FAA centre and training provider for your training is Nuco Training Limited, Barton House, Central Treviscoe, St Austell PL26 7QP.  Tel: 03456 444999.  Email: enquiries@nucotraining.com.

If you feel that your complaint or appeal has not been dealt with satisfactorily by the FAA centre and FAA, you can refer the matter to the appropriate regulatory body. Learners undertaking qualifications accredited by SQA Accreditation and delivered by further education colleges, local authorities, or any other public service body in Scotland, may escalate a complaint to the Scottish Public Service Ombudsman (SPSO).

WE HOPE YOU ENJOY THIS ONLINE LEARNING!

Your trainer/assessor is here to help so if you have any questions or are unsure about anything at any time during the course, please speak to them.

IMPORTANT NOTE
This course requires you to watch each video in full to activate the "Mark Complete" button. Please ensure you view all content within the videos to proceed with the course.